Posti continues to renew its operations
The general market transformation in the postal sector is ongoing, the importance of digitalization is growing, and customer expectations as well as the societal operating environment are evolving rapidly. Posti’s goal is to ensure a customer-oriented, competitive, and sustainable delivery and service network in Finland. Changes in customer needs and the operating environment are the starting point for improving Posti’s operational efficiency, which the company will continue in the coming year.
Digitalization and changes in consumer behavior have reduced the amount of paper mail delivered by Posti by about 75% over the past ten years, and the volume continues to decline. During early 2026, Posti plans the following changes to its operations:
- Organizational restructuring of Posti’s basic and early-morning delivery operations within the Postal Services business to better meet the changing customer needs. The change is estimated to result in a reduction of up to 22 permanent positions.
- Utilizing automation and technology in mail sorting at the Helsinki postal center to better adapt to changes in the operating environment. Machine sorting speeds up processes and also makes the work of mail deliverers easier. The change is estimated to lead to a reduction of up to 79 permanent positions.
- Transferring services from five Posti-owned shops to the partner network*, while making use of an increasingly extensive service point network. Posti serves customers also through popular parcel lockers, digital channels, and services such as the OmaPosti service. The shop changes are estimated to result in a reduction of up to 27 permanent positions.
- Centralizing customer service in Posti’s largest service centers in Helsinki and Rovaniemi, which would mean closing other customer service points**. Today, automation already helps us to handle 60% of customer contacts that Posti receives through digital channels, and the opportunities offered by digitalization and AI are increasingly utilized. The centralization and reorganization of customer service are estimated to lead to a reduction of up to 44 permanent positions.
The aim of the planned changes is to keep layoffs as minimal as possible. Employees will be supported in the change situation by offering supported voluntary solutions, opportunities to move to new roles within business groups, or training. Posti employs over 13,000 people in Finland.
“We want to ensure that our services meet the changing needs of our customers and that we can provide them in a long-term and economically sustainable way. We are expanding our popular parcel locker and service point network, which already covers more than 3,300 locations across Finland. We are also developing our operations through technology and automation,” says Mikko Hoikkala, responsible for Posti's operations.
*The preliminary plan concerns the following Posti-owned shops:
- Helsinki, Linnankoskenkatu 14, 00250 Helsinki
- Helsinki, Annankatu 8, 00120 Helsinki
- Helsinki, Unioninkatu 20–22, 00130 Helsinki
- Espoo, Piispansilta 11, 02230 Espoo (Iso Omena)
- Jyväskylä, Vapaudenkatu 48–50, 40100 Jyväskylä
Shops will operate as usual, and we will provide updates on possible changes later.
**Other customer service points are located in Kuopio, Jyväskylä, Tampere, and Lieto. Their closure is planned for 2026.
Posti Group Corporation in brief
Posti is one of the leading delivery and logistics companies in Finland, Sweden, and the Baltics. We ensure smooth everyday operations for our customers by offering a wide range of services, including parcel delivery, freight, postal services, and warehousing, handling, and logistics solutions. Our goal is to operate fully fossil-free by 2030 and achieve net zero by 2040. In 2024, our revenue totalled €1,521.4 million, and we employ approximately 15,000 people. Posti Group’s shares are listed on the Nasdaq Helsinki main list in Finland. www.posti.com/en