In the spring, we updated our leadership principles in cooperation with all of Posti’s supervisors. Creating a good and caring management culture is of paramount importance to Posti’s transformation, as it promotes employee commitment, which in turn leads to better customer satisfaction. The updated leadership principles are we care, we develop, and we deliver. The principles guide day-to-day management and constitute a shared foundation for supervisory work. They also serve as a promise to our employees of what kind of supervisory work they can expect when working at Posti. The leadership principles are naturally linked to our values: reliable, respectful, progressive. We believe that by acting in accordance with our values and new leadership principles, we realize our purpose and vision and build Posti into a better workplace. The leadership principles are a joint commitment that we want to observe in our day-to-day work.
One of our concrete measures was to start the Caring Leader training program. The purpose of the training is to support the day-to-day work of supervisors and provide tools for caring leadership. In 2023–2024, nearly 900 supervisors have already passed the Caring Leader program through either the Finnish or English implementation. The Caring Leader training program has been a very important investment for us in developing Posti's supervisory work and caring culture. We will continue to support caring leadership even after the end of the actual training program, so that the newly learned common skills are not forgotten amid everyday life. Our focus on leadership development was also favorably reflected in the Leadership Index of the Peakon employee survey, which trended upward through several years.