Posti is prepared for the spread of the coronavirus (UPDATED on November 24, 2020)

19.08.2020

Posti is prepared for different kinds of exceptional circumstances. Due to the coronavirus pandemic, we already started following various precautions last spring in order to protect the health of our customers and personnel and to ensure the continuity of our operations.

We follow the guidelines provided by government officials (THL and the Ministry of Social Affairs and Health) and keep track of them closely. We share information about any changes to our services by updating this bulletin every Wednesday, unless the situation requires a different approach. Check our website for answers to frequently asked questions about the coronavirus.

We give priority to items that are critical and important for security of supply and the functioning of society. These include items related to general safety, such as deliveries of blood and laboratory samples, official announcements as well as other services specified by government officials.

We still follow many precautions when interacting with customers in order to prevent chains of infection. The health and safety of our customers and personnel is our first priority.

Updated information, November 24

Due to limited air transport capacity or a lack of flights, some deliveries from countries outside of Europe might be delayed. The majority of deliveries within Europe are still transported by land as ground transport, which means the delivery times are longer than before the pandemic.

Once Posti has received the item, it will be processed and delivered according to the normal schedule.

Updated information, November 20

We have instructed our personnel in Joensuu, Kruunupyy, Nokia, Pirkkala and Tampere to wear masks when they encounter customers and when they work indoors to prevent the spreading of the virus. Our personnel is also complying with the instructions related to the coronavirus situation to maintain good hand and respiratory hygiene and a safe distance.

Updated information, November 16

We have coped fairly well with the coronavirus epidemic so far and the infection rates have remained under control. Thank you to all Posti employees and our customers for complying with the instructions aimed to prevent the spreading of the virus at work and during service encounters. We will react fast to the recommendations and instructions of the Finnish authorities, regarding the regional COVID-19 clusters as well.

For the rest of the year, face masks will be used more widely. Together with our customers, we do our best to ensure a safe and healthy Christmas season to everybody this year as well. The wide use of face masks is a precautionary measure we have decided to take to make sure that our services function smoothly despite the coronavirus pandemic.

In addition to the customer service situations and other encounters with our customers, face masks will be used widely in, for example, all Posti’s sorting centers and some of the terminals and warehouses.

Employees are not allowed to come to work when sick. Good hand and respiratory hygiene and keeping a safe distance are important precautions as well. These are also the most effective control measures against the spreading of seasonal influenza.

It is very important that we all work together to prevent the coronavirus from spreading at work. When the illness doesn’t spread at work, it does not follow us to situations where our customers, family members and friends might get sick.

 

Updated information, October 21

No changes to what has been reported earlier.

 

Updated information, October 5

Domestic

The coronavirus is spreading faster in the Vaasa hospital district.

Residents of the Ostrobothnia region, from the age of about 15, have been given a strong recommendation to wear a face mask whenever they are in public spaces outside the home.

Regarding to Posti’s services, we have instructed our personnel to use face masks in situations where they encounter customers in public spaces.

 

Updated information, September 30

Domestic

The coronavirus is spreading faster in the Greater Helsinki area

The cities of Helsinki, Espoo and Vantaa recommend that everyone over the age of 15 start using face masks in municipal service situations in which it is difficult to avoid close contact. The recommendation is intended primarily for libraries, indoor sports and fitness centres, museums, customer service points and upper secondary schools.

Regarding to Posti’s services, we will recommend the use of face masks in situations where our personnel encounters customers while working in the community spaces mentioned above.

 

Updated information, September 28

According to the Finnish Institute for Health and Welfare (THL) it was discovered on September 9 that a large number of people had been exposed to the coronavirus infection in the Mikkeli area. We instructed our Mikkeli personnel to wear masks when they encounter customers and when they work indoors to prevent the spreading of the virus. These instructions are still valid. The instructions do not apply to work that is done outdoors, such as delivery work, if it is possible for our personnel to maintain a safe distance.

 

Updated information, September 28

Domestic

According to the authorities, it was discovered on September 9 that a large number of people had been exposed to the coronavirus infection in the Mikkeli area. We instructed our Mikkeli personnel to wear masks when they encounter customers and when they work indoors to prevent the spreading of the virus. These instructions are still valid. Our personnel is still complying with the instructions related to the coronavirus situation to maintain good hand and respiratory hygiene and a safe distance. Regarding masks, we have returned to the normal instructions and our Mikkeli personnel will wear masks when carrying out tasks where masks are necessary.

 

Updated information, September 25

Domestic

We have instructed our Jyväskylä personnel to wear masks when they encounter customers and when they work indoors to prevent the spreading of the virus. The instructions do not apply to work that is done outdoors, such as delivery work, if it is possible for our personnel to maintain a safe distance.

Updated information, September 23

Domestic

There are some changes in the opening hours of the Posti service point at Sokos Tampere (Hämeenkatu 21, 33200 Tampere) this week. You can check the opening hours here.

Updated information, September 16

Domestic

We want to prevent any future infections as early as possible. Therefore, if necessary, we will place new local restrictions and take precautionary measures in the area in question.

According to the Finnish Institute for Health and Welfare (THL) it was discovered on September 9 that a large number of people had been exposed to the coronavirus infection in the Mikkeli area. We instructed our Mikkeli personnel to wear masks when they encounter customers and when they work indoors to prevent the spreading of the virus. These instructions are still valid. The instructions do not apply to work that is done outdoors, such as delivery work, if it is possible for our personnel to maintain a safe distance.

Updated information, September 9

Domestic

We want to prevent any future infections as early as possible. Therefore, if necessary, we will place new local restrictions and take precautionary measures in the area in question.

According to the Finnish Institute for Health and Welfare (THL), large number of people have been exposed to the coronavirus infection in the Mikkeli area. We have instructed our Mikkeli personnel to wear masks when they encounter customers and when they work indoors to prevent the spreading of the virus. The instructions do not apply to work that is done outdoors, such as delivery work, if it is possible for our personnel to maintain a safe distance. Our personnel will use the masks until Friday or longer, if the situation requires it.

 

Updated information, September 2

No changes to what has been reported earlier.

 

Updated information, August 26

International

Transport connections to some countries are closed at the moment due to the coronavirus pandemic. For more information about the effects of coronavirus on items sent abroad from Finland, please check our website for country-specific information.

 

Updated information, August 19

Domestic

We have been able to provide our services as normal over the summer, and the coronavirus has not caused new restrictions or problems.

Because we want to prevent infections altogether, we will, if needed, introduce local restrictions or precautions in cooperation with the local authorities.

International

Despite the restrictions and border closures caused by the coronavirus pandemic, goods are still transported into and out of Finland.

Some of the items need to be transported via exceptional routes, which may lead to delays. The limited capacity of air transport is also causing delays. The situation in other countries may change rapidly, but we will find alternative routes as quickly as possible.

If you are going to send an international item or are expecting mail from abroad, you can find more information through this link.

Once Posti has received the item, it will be processed and delivered according to the normal schedule.