New customs clearance procedure for postal deliveries as of 1 January 2014


As of 1 January 2014, it is no longer possible for customers to request for postal deliveries arriving from outside the EU to be transferred to a customs office for customs clearance and pick-up. Customers can clear postal consignments by using the Customs web application or by visiting any customs office that provides customer service, and pay import duties at the same time. Customers can still refer customs clearance to their agents.

Once a postal consignment has been cleared at Customs, the postal service will deliver it to the customer either to their home address or to the postal office nearest to them, according to the customer’s choice.

As of 1 January 2014, a postal consignment that has been sent to Finland from outside the EU can no longer be transferred to a border customs office under a transit procedure to be, for example, transported to Russia. However, customers can still transit postal consignments at the Siipitie customs office in Vantaa during the transitional period in January 2014.

These changes do not concern the Åland postal service (Posten Åland).

Customer service ends at the Siipitie customs office on 1 February 2014

Customer service will end entirely at the Siipitie customs office in Vantaa on 1 February 2014. Customer service will, however, be available at other customs offices in the Helsinki region (see links below for contact details in Finnish).

Postal consignments which have been cleared at the customs office on Siipitie can be picked up until the end of January 2014.

Customs offices providing customer service in the Helsinki region:

Further information
Finnish Customs’ business advisors at

Further information on Posti’s clearance services , tel. +358 (0) 20 451 5900 (local network rate/standard mobile rate), Mon-Fri from 8 a.m. to 4 p.m.

Customs clearance of import goods

Customs clearance of goods imported from outside the EU means that you provide an import declaration on the goods to Customs. Customs then calculates the duties, value added tax and other possible charges to be paid for the goods based on the information in the declaration.

Transit procedure

Transit is a customs procedure meant to facilitate the transport of goods as well as international trade. In a transit procedure, goods are transported under Customs’ supervision from the customs office of departure to the customs office of destination, where they can undergo customs clearance. Under a transit procedure, goods can be moved within the transit area without paying the customs duties or other charges. However, a guarantee that corresponds to the amount of customs duties and taxes is required for transit.