It is important for us to actively engage our stakeholders. Posti keeps in contact with its stakeholders through open communication and dialog.
Stakeholder relations are managed with confidentiality, integrity and fairness. Posti’s key stakeholders are customers, personnel, personnel organizations, the state as our owner, political decision-makers, the authorities, associations, and the media as well as our partners in subcontracting, research and the industry.
Posti requests feedback from its customers on a continuous basis to support the development of its operations. In recent years, we have developed our measurement of customer satisfaction and adopted new customer satisfaction indicators.