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It is important for us to actively engage our stakeholders. Posti keeps in contact with its stakeholders through open communication and dialog.

Stakeholder relations are managed with confidentiality, integrity and fairness. Posti’s key stakeholders are customers, personnel, personnel organizations, the state as our owner, political decision-makers, the authorities, associations, and the media as well as our partners in subcontracting, research and the industry.

Focus on measuring the customer experience

Posti requests feedback from its customers on a continuous basis to support the development of its operations. In recent years, we have developed our measurement of customer satisfaction and adopted new customer satisfaction indicators.

Posti joins Postal Operations Council

Posti participates in the work of the Postal Operations Council (POC) in 2017-2020, representing Finland. POC consists of 40 member countries of the Universal Postal Union (UPU).

The POC will focus on the renewal of UPU product portfolio and developing the related remuneration systems and quality of service requirements. The body is also responsible for developing postal processes and standards.