In the spring, we updated our leadership principles in cooperation with all of Posti’s supervisors. Creating a good and caring management
culture is of paramount importance to Posti’s transformation, as it promotes employee commitment, which in turn leads to better customer satisfaction.
The updated leadership principles are we care, we develop, and we deliver. The principles guide day-to-day management and constitute a shared foundation for supervisory work. They also serve as a promise to our employees of what kind of supervisory work they can expect when working at Posti. The leadership principles are naturally linked to our values: reliable, respectful, progressive.
We believe that by acting in accordance with our values and new leadership principles, we realize our purpose and vision and build Posti into a better workplace. The leadership principles are a joint commitment that we want to observe in our day-to-day work.
The practical implementation of the new leadership principles continued across the organization throughout the year. One of our concrete measures was to start a new Caring Leader training program. Our goal is for every supervisor at Posti to participate in the training by the end of 2024. The purpose of the training is to support the day-to-day work of supervisors and provide tools for caring leadership.
In spring 2023, we also published Posti’s new leadership promise – Every Posti employee is entitled to good and caring supervisory work – which guides us towards a people-oriented management approach that is aligned with our leadership principles.
Our focus on leadership development was also favorably reflected in the Leadership Index of the Peakon employee survey, which trended upward throughout the year.
Case: Working in Finland
The workplace is one of the key factors in an immigrant’s integration into society. During the year, Posti employed over a thousand people who held a residence permit for an employed person. That group alone represented over 70 different nationalities. Posti is one of the first workplaces for many immigrants and plays an important role in learning how daily life works in Finland.
This is not a responsibility we take lightly. We believe that by treating each employee fairly and by the same rules, we together build a society that
is respectful and takes others into consideration. We also help many new Posti employees with day-to-day issues by providing information in multiple languages and being present as people.
