Posti is prepared for the spread of the coronavirus (UPDATED on May 25, 2020)

01.04.2020

Posti is prepared for different kinds of exceptional circumstances and has raised its current level of preparedness because of the coronavirus.

Posti acts according to the instructions provided by Finnish government officials (Finnish Institute for Health and Welfare THL and the Ministry of Social Affairs and Health) and protects the health of its personnel and customers according to these instructions.

For the security of supply, socially critical and important items are always delivered first. These include the items related to general safety, such as deliveries of blood and laboratory samples, official announcements as well as other services specified by government officials. Posti plays a major role in maintaining the security of supply.

You can find our previous updates regarding the coronavirus (Covid-19) (March 2020) as well as facts about Posti’s preparations and measures on our website via this link.

Check the website for Frequently asked questions about the coronavirus.

From now on, we will be posting coronavirus updates twice a week, on Mondays and Thursdays. However, we do monitor the situation closely and if there is a need, we will give an update on other weekdays as well.

Updated information, May 25

According to our assessment, the temporary pickup points Posti has opened during the coronavirus epidemic will all be open to the end of June.

Updated information, May 18

No changes to what has been reported earlier.

Updated information, May 14

The temporary pickup point at Eriknäsvägen 11, 01150 Söderkulla closes today at 5 pm due to a case of illness.

International shipping of mail between North America and Europe is somewhat restricted at the moment. You can find up to date, country-specific information regarding the delivery of letter and parcel items on our website.

From now on, we will be posting coronavirus updates twice a week, on Mondays and Thursdays. However, we do monitor the situation closely and if there is a need, we will give an update on other weekdays as well.

Updated information, May 12

No changes to what has been reported earlier.

Updated information, May 11

No changes to what has been reported earlier.

Updated information, May 8

Due to the high volume of parcels, Posti is sorting and delivering them to the pickup points according to an exceptionally fast schedule also during the weekends within the Greater Helsinki region and the bigger cities. This service of faster delivery schedule will extend to Hämeenlinna, Paimio, Parainen, Uusikaupunki, Laitila, Rauma, Loimaa, Sastamala, Jämsä, Äänekoski, Kotka, Iisalmi and Varkaus. Home Parcels will also be delivered on the weekends.

Posti has decided to keep the temporary pickup points open longer than originally planned due to higher-than-expected parcel volumes.

Updated information, May 7

No changes to what has been reported earlier.

Updated information, May 6

No changes to what has been reported earlier.

Updated information, May 5

No changes to what has been reported earlier.

Updated information, May 4

Today, Posti has opened more new temporary pickup points for parcels. More pickup points may still be opened, especially in the busiest areas. For information regarding the exceptions concerning parcels, please see our website.

Updated information, April 30

Posti Shell Lahnus (Lahnuksentie 2, 02970 Espoo) is closed between April 30 and May 2.

The parcels can be picked up at the Posti shop of S-Market Ylitornio (Niurontie 7, 95600 Ylitornio) between 10 am and 2 pm. Unfortunately, parcels can’t be sent out from S-Market Ylitornio at the moment. For the time being, the parcels ordered to S-Market Ylitornio will be redirected to the parcel locker of K-Supermarket Ylitornio, which can be used during the shop’s opening hours. At the moment, the shop is open between 10 am and 4 pm.

Updated information, April 29

No changes to what has been reported earlier.

Updated information, April 28

There will be some changes in the opening hours of Posti shops due to the upcoming May Day and Ascension Day. Many Posti outlets operate on the premises of Posti’s partner businesses—such as shops, kiosks and service stations—and they are usually open according to the partner business’s opening hours. In these cases, you can find out about exceptional opening hours by visiting the website of the partner business.

On Thursday, April 30, Posti’s own shops will be open until 6 p.m. The shops will be closed on May Day (Friday, May 1) and on Ascension Day (May 21).

Today, Posti has opened a new temporary pickup point for parcels. More pickup points may still be opened, especially in the busiest areas. For information regarding the exceptions concerning parcels, please see our website.

Updated information, April 27

Today, Posti has opened new temporary pickup points for parcels. More pickup points may still be opened, especially in the busiest areas. For information regarding the exceptions concerning parcels, please see our website.

Updated information, April 24

In terms of postal deliveries, international air traffic is being restored in some countries that have so far been closed to air traffic. You can find up to date, country-specific information regarding the delivery of letter and parcel items on our website.

Despite border closures, goods are still moving into and out of Finland, but they are partly transported via exceptional routes and may subsequently be subject to delays. Even though the situation in other countries may change rapidly, Posti will find an alternative route as quickly as possible.

Today, Posti has opened four more new temporary parcel pickup points. There are currently 18 temporary pickup points. More pickup points may still be opened, especially in the busiest areas. For information on the exceptions concerning parcels, please see our website.

Due to the exceptional volume of parcels, Posti is sorting and delivering them according to an exceptionally fast schedule, e.g. Saturday, April 25. Some of the parcels are delivered within 2 days, especially in Greater Helsinki area, Southern Finland and the bigger cities. Home Parcels and other items will also be delivered this Saturday in bigger cities.

On Saturday April 25 the storage time for parcels picked up at Posti outlets and Parcel Lockers will revert back to 7 days. When it comes to letters and parcels sent from abroad, the storage time will revert back to the normal 14 days. Items that have arrived at Posti's pickup points prior to the restoration of the normal storage times will be stored for the extended period of 21 days (note in the arrival notification). The storage time is stated in the arrival notification sent to the recipient. If - due to the state of emergency arising from the coronavirus - you are unable to pick up your item within the pickup times given (7 or 14 days), which have now returned to the normal time frames, please contact our customer service to find a solution. We have increased our number of customer service staff members as a result of the coronavirus situation. For more information, go to our website. 

Posti has been forced to close some of its service points and mailboxes because the premises that they are located on are closed due to the coronavirus. You can find a list of the currently unavailable service points on our website.

The early-morning newspaper delivery, basic delivery, freight services, home services, meal services as well as grocery home deliveries are all being carried out normally in accordance with the agreements.

Updated information, April 23

Today, Posti has opened new temporary pickup points for parcels. More pickup points may still be opened, especially in the busiest areas. For information regarding the exceptions concerning parcels, please see our website.

Due to the exceptional volume of parcels, Posti is sorting and delivering them according to an exceptionally fast schedule, e.g. Saturday, April 25. Some of the parcels are delivered within 2 days, especially in Greater Helsinki area, Southern Finland and the bigger cities. Home Parcels and other items will also be delivered this Saturday in bigger cities.

On Saturday April 25 the storage time for parcels picked up at Posti outlets and Parcel Lockers will revert back to 7 days. When it comes to letters and parcels sent from abroad, the storage time will revert back to the normal 14 days. Items that have arrived at Posti's pickup points prior to the restoration of the normal storage times will be stored for the extended period of 21 days (note in the arrival notification). The storage time is stated in the arrival notification sent to the recipient. If - due to the state of emergency arising from the coronavirus - you are unable to pick up your item within the pickup times given (7 or 14 days), which have now returned to the normal time frames, please contact our customer service to find a solution. We have increased our number of customer service staff members as a result of the coronavirus situation. For more information, go to our website. 

The rest of the information that was updated on April 20 is still valid.

Updated information, April 22

The exceptional situation arising from the coronavirus has increased online shopping and the parcel volume to the Christmas peak level. In order to quickly deliver parcels despite the large volume, Posti has made several special arrangements.

Today, Posti has opened two new temporary pickup points for parcels in Helsinki and Espoo. More pickup points may still be opened, especially in the busiest areas. For information regarding the exceptions concerning parcels, please see our website.

In March, Posti temporarily extended the storage time for parcels and letter items at its pickup points. However, based on data analysis, there is no longer any need for the extended storage time, so the storage times will return to normal. The storage time for parcels picked up at Posti outlets and Parcel Lockers will revert back to 7 days. When it comes to letters and parcels sent from abroad, the storage time will revert back to the normal 14 days. The normal storage times will enter into force as of April 25. The storage time is stated in the arrival notification sent to the recipient. For more information, go to our website. 

Updated information, April 21

No changes to what has been reported earlier.

Updated information, April 20

From time to time, we are forced to redirect parcels in the capital region to pickup points other than the pickup point closest to the customer. The reason for this is the greater-than-anticipated volume of parcels. The redirection measures are aimed at ensuring the smooth delivery of parcels during the exceptional situation. The new available pickup point is as close to the original pickup point as possible. The arrival notification will include a note on the changed pickup point. Because this is a service built for the state of emergency, we are unfortunately unable to change a pickup point that has already been previously changed, even if the customer calls our customer service. We apologize for any inconvenience that our customers may experience because of this.

Posti has opened temporary parcel pickup points and will open more of them, especially in the busiest areas. For information regarding the exceptions pertaining to parcels, please see our website.

When it comes to letter and parcel items, there are a few exceptions regarding some countries. You can find up to date, country-specific information regarding the delivery of letter and parcel items on our website.

Posti has been forced to close some of its service points and mailboxes because the premises that they are located on are closed due to the coronavirus. You can find a list of the currently unavailable service points on our website.

The early-morning newspaper delivery, basic delivery, freight services, home services, meal services as well as grocery home deliveries are all being carried out normally in accordance with the agreements.

Despite border closures, goods are still moving into and out of Finland, but they are partly transported via exceptional routes and may subsequently be subject to delays. Even though the situation in other countries may change rapidly, Posti will find an alternative route as quickly as possible.

Updated information, April 17

Due to the exceptional volume of parcels, Posti is sorting and delivering them according to an exceptionally fast schedule, e.g. Saturday, April 18. Some of the parcels are delivered within 2 days, especially in Greater Helsinki area, Southern Finland and the bigger cities. Home Parcels and other items will also be delivered this Saturday in Greater Helsinki area.

In Greater Helsinki, a larger than anticipated number of parcels have to be redirected to a pickup point other than the nearest pickup point. The new available pickup point is as close to the original pickup point as possible. Posti will open a new temporary pickup point in Söderkulla tomorrow, April 14. For information regarding the exceptions pertaining to parcels, please see our website.

When it comes to letter and parcel items, there are a few exceptions regarding some countries. You can find up to date, country-specific information regarding the delivery of letter and parcel items on our website.

Posti has been forced to close some of its service points and mailboxes because the premises that they are located on are closed due to the coronavirus. You can find a list of currently unavailable service points on our website.

To prevent the coronavirus infection chain, Posti complies with the common precautions prevalent in the sector. The items are delivered to the intended recipients, but they are not carried into the residence. The installation services are also temporarily suspended. For more information, go to our website.

Early morning newspaper delivery, mail delivery, home services, meal services as well as grocery home deliveries and freight services are running normally.

Despite border closures, goods are still moving into and out of Finland, but they are partly transported via exceptional routes and may subsequently be subject to delays. Even though the situation in different countries may change rapidly, Posti will find an alternative route as quickly as possible.

Updated information, April 16

The Russian operations are back to normal. You can find up to date, country-specific information regarding the delivery of letter and parcel items on our website.

In Greater Helsinki, a larger than anticipated number of parcels have to be redirected to a pickup point other than the nearest pickup point. The new available pickup point is as close to the original pickup point as possible. Today, Posti has opened a new temporary pickup point in Kerava. For information regarding the exceptions pertaining to parcels, please see our website.

The rest of the information that was updated on April 14 & 15 is still valid. 

Updated information, April 15

Due to the exceptional volume of parcels, Posti is sorting and delivering them according to an exceptionally fast schedule, e.g. Saturday, April 18. Home Parcels and other items will also be delivered this Saturday.

Posti will open an additional temporary parcel pickup points in Kerava and Oulu due to the exceptionally large volume of parcels. For more information, please go to our website.

Item and parcel deliveries in Russia are experiencing extensive delays. The grounding of flight traffic to Russia and the closure of the country’s borders at the end of March are two of the reasons for the delays.

The rest of the information that was updated on April 14 is still valid. 

Updated information, April 14

To prevent the coronavirus infection chain, Posti complies with the common precautions prevalent in the sector. The items are delivered to the intended recipients, but they are not carried into the residence. The installation services are also temporarily suspended. For more information, go to our website.

Due to the exceptionally large volume of parcels, Posti has increased its number of employees and deliveries as well as obtained new parcel handling facilities in order to be able to provide its services as normally as possible. For more information, go to our website.

Posti has been forced to close some of its service points and mailboxes because the premises that they are located on are closed due to the coronavirus. You can find a list of currently unavailable service points on our website.

When it comes to letter and parcel items, there are a few exceptions regarding some countries. You can find up to date, country-specific information regarding the delivery of letter and parcel items on our website.

Early morning newspaper delivery, mail delivery, home services, meal services as well as grocery home deliveries and freight services are running normally.

Despite border closures, goods are still moving into and out of Finland, but they are partly transported via exceptional routes and may subsequently be subject to delays. Even though the situation in different countries may change rapidly, Posti will find an alternative route as quickly as possible.

Updated information, April 9

Posti will be open during Easter. Due to the restrictions and changes resulting from the coronavirus, some services are subject to changes. For more information, go to our website.

Posti has been helping to distribute the authorities’ letter to citizens regarding the coronavirus. Posti’s task was to deliver the important information packages in parts of Finland. Some parts of the country were covered by another delivery company. For more information, go to our website.

The rest of the information updated on April 8 and 7 are still valid.

Updated information, April 8

Due to the exceptionally large volume of parcels Posti will open three temporary parcel pickup points tomorrow, on April 9 in Helsinki, Espoo and Tuusula. For more information, go to our website.

The rest of the information updated on April 7 is still valid.

Updated information, April 7

Due to the exceptionally large volume of parcels, Posti has increased its number of employees and deliveries as well as obtained new parcel handling facilities in order to be able to provide its services as normally as possible.

Even though this coming Friday is a holiday, parcels will be sorted and transported to the pickup points once again on Saturday and, in some parts of the country, also on Sunday. Exceptionally, Home Parcels will also be delivered to their intended recipients on Saturday. In addition, nearly all of Posti’s shops will be open on Saturday and Sunday despite Easter.

The aim is to also open temporary parcel pickup points. Watch this space for more information on this in the next few days.

For information regarding the exceptions pertaining to parcels, please see our website.

Posti has been forced to close some of its service points and mailboxes because the premises that they are located on are closed due to the coronavirus. You can find a list of currently unavailable service points on our website.

When it comes to letter and parcel items, there are a few exceptions regarding some countries. You can find up to date, country-specific information regarding the delivery of letter and parcel items on our website.

Early morning newspaper delivery is carried out in accordance with the publication dates.

Home services, meal services as well as grocery home deliveries are carried out in accordance with the service agreement.

Freight services are running normally.

Despite border closures, goods are still moving into and out of Finland, but they are partly transported via exceptional routes and may subsequently be subject to delays. Even though the situation in different countries may change rapidly, Posti will find an alternative route as quickly as possible.

Updated information, April 6

The number of parcels has continued to grow due to increased online sales. For information regarding the exceptions pertaining to parcels, please see our website.

It is now the Holy Week, and Posti’s basic deliveries and parcel home deliveries will continue from Monday to Thursday. Parcels are delivered to Posti’s service points, i.e. parcel lockers and outlets, on weekdays and Saturday. The Posti outlets on our partner companies’ premises are open in accordance with each company’s opening hours. Posti’s own shops will be open during the normal opening hours. The Helsinki Main Post Office is also open on Saturday.

Posti has been forced to close some of its service points and mailboxes because the premises that they are located on are closed due to the coronavirus. You can find a list of currently unavailable service points on our website.

When it comes to letter and parcel items, there are a few exceptions regarding some countries. You can find up to date, country-specific information regarding the delivery of letter and parcel items on our website.

Early morning newspaper delivery is carried out in accordance with the publication dates.

Home services, meal services as well as grocery home deliveries are carried out in accordance with the service agreement.

Freight services are running normally.

Despite border closures, goods are still moving into and out of Finland, but they are partly transported via exceptional routes and may subsequently be subject to delays. Even though the situation in different countries may change rapidly, Posti will find an alternative route as quickly as possible.

Updated information, April 3

No changes to what has been reported earlier.

Updated information, April 6

The number of parcels has continued to grow due to increased online sales. For information regarding the exceptions pertaining to parcels, please see our website.

It is now the Holy Week, and Posti’s basic deliveries and parcel home deliveries will continue from Monday to Thursday. Parcels are delivered to Posti’s service points, i.e. parcel lockers and outlets, on weekdays and Saturday. The Posti outlets on our partner companies’ premises are open in accordance with each company’s opening hours. Posti’s own shops will be open during the normal opening hours. The Helsinki Main Post Office is also open on Saturday.

Early morning newspaper delivery is carried out in accordance with the publication dates.

Home services, meal services as well as grocery home deliveries are carried out in accordance with the service agreement.

Freight services are running normally.

In Greater Helsinki, a larger than anticipated number of parcels have to be redirected to a pickup point other than the nearest pickup point. The new available pickup point is as close to the original pickup point as possible. For information regarding the exceptions pertaining to parcels, please see our website.

Freight, newspaper, magazine and letter services are working normally.

Despite border closures, goods are still moving into and out of Finland, but they are partly transported via exceptional routes and may subsequently be subject to delays. Even though the situation in different countries may change rapidly, Posti will find an alternative route as quickly as possible.

When it comes to letter and parcel items, there are a few exceptions regarding some countries. You can find up to date, country-specific information regarding the delivery of letter and parcel items on our website.

Posti has been forced to close some of its service points and mailboxes because the premises that they are located on are closed due to the coronavirus. You can find a list of currently unavailable service points on our website.

Check the website for Frequently asked questions about the coronavirus.

Updated information, April 1

So far, the restrictions on movement in the Uusimaa region have had no effect on Posti’s services. As a result of the traffic checkpoints, time has been added to the schedules where possible. In terms of the isolation of Uusimaa, freight traffic has priority. 

Freight services are currently operating normally.

Parcels are being delivered normally, although slight delays may occur for a small number of parcels. For information regarding the exceptions pertaining to parcels, please see our website.

Newspaper, magazine and letter services are currently working normally.

Despite border closures, goods are still moving into and out of Finland, but they are partly transported via exceptional routes and may subsequently be subject to delays. When it comes to letter and parcel items, there are a few exceptions regarding some countries. You can find up to date, country-specific information regarding the delivery of letter and parcel items on our website.

Posti has been forced to close some of its service points and mailboxes because the premises that they are located on are closed due to the coronavirus. You can find a list of currently unavailable service points on our website.

 

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