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Itella Posti suspects misuse of Posti's digital consumer service


Itella Posti has notified the police of suspected fraud related to Posti's digital consumer services subject to login. Itella Posti has also notified the Finnish Communications Regulatory Authority of this. As far is known at the moment, criminals have used the information of other people to make purchases at online stores, and used Posti services to route the goods to different addresses without the people's consent.

- For security, we have locked the accounts of about 30 of our customers, and we are continuously monitoring the situation. We have received information from our customers vital to handling the case. As far as we know at the moment, Posti services have not been breached. The usernames and passwords were stolen in a previous data breach related to another service, not Posti's. The case is being investigated by the police, and for investigative reasons, this is all we can say about this at the moment, says Tommi Björklund Business Director, Itella Posti. 

- We will contact all of our customers whose information is highlighted through our security control, or when we have an otherwise justified reason to protect them and their services against unauthorized activity by outsiders. At the moment, we know who the aforementioned approximately 30 people are, whose credentials have been used illegally, and four online stores from which the swindlers have ordered goods. We are also cooperating with the stores to deal with this, says Björklund.

We request that our customers check their user information and change their username and password if they use Posti's digital consumer services subject to login. You can also use your bank codes to log in. If your user information has been changed wrongfully, please report it to the police. Also notify Posti's Customer Service of all cases of suspected misuse by email to asiakaspalvelu@posti.fi (write SUSPECTED MISUSE in the subject line) or call our Customer Service on 0200 71000 (mobile/local call rate), Mon-Fri 8 a.m. - 6 p.m."

We will provide more information in cooperation with the police as the investigation unfolds.