Aktia outsourced its account statement operations entirely to Itella. Aktia will electronically transmit its customers' account statements to Itella. Furthermore, the iPost service takes care of printing and sending the statements to Aktia's customers by mail.
– In Aktia's case, we deliver account statement letters for bank customers who do not wish to receive bank statements in their online bank. Letters can also be distributed electronically by iPost, says Antti Perttula, Sales Manager, Itella Information.
Processing and archiving of electronic or paper material takes resources from core activities, and undermines the actual business. The iPost service improves efficiency of organizations, since the resources can be allocated correctly.
Co-operation between Aktia and Itella Information began with the distribution of Aktia Group's sales invoices. iPost service expands the cooperation of the two companies, and Aktia gets additional benefits from centralization.
− We outsourced the account statement process to Itella, as we want to focus on our core business competencies, says Stina Stavén, Development Manager, Aktia.
For more information:
Tiina Härkönen
Head of Communications, Itella Information
0207 463 211
Tiina.i.Harkonen (at) itella.com
Stina Stavén
Development Manager, Aktia Bank Ltd
010 247 6421
Stina.Staven (at) aktia.fi
Itella Information provides financial process services and cash flow automation solutions that improve its customers’ profitability and agility. The services cover all aspects of financial management: from purchase order to payment and from sales order to management of incoming cash flows, plus a full range of accounting and payroll services. With the benefits of scale, automated processes and best practices, Itella Information ensures the customers’ financial processes are managed in an efficient, professional and flexible manner.
Itella Information operates in 11 European countries and employs more than 2,000 professionals. In 2011, the turnover was EUR 273.7 million. The Itella Information division is part of the Itella Group. For more information, go to www.itella.com.
Aktia Group provides a broad range of products within banking, insurance and real estate agency. Aktia operates mainly in coastal areas and inland growth areas. Aktia has about 400,000 customers who are served by nearly 1,400 employees at 70 branch offices and via Internet and telephone services. Aktia's shares are listed on the list of NASDAQ OMX Helsinki Ltd. For more information about Aktia see www.aktia.fi.
