Itella’s automated parcel terminal pilot has ended


The three-month-long automated parcel terminal pilot at Itäkeskus in Helsinki ended at the end of May. All parties who took part in the trial were satisfied with the pilot.

“In particular, we received plenty of positive feedback from the consumers so, according to the pilot, the reception of the concept and manner of receiving parcels at the terminal was positive,” reports Aku Happo, Director of Itella’s Express and Parcel Business.
The costs of the automated concept rose higher than expected, and Itella has not yet made a decision on the future of the automated terminals. In addition, the decision-making schedule remains unclear.

For further information, please contact:
Aku Happo, Director of Itella Logistics, tel. +358 40 562 7065
An automated parcel terminal offers the opportunity to pick up a parcel at a time that best suits the customer, even at night. The terminals are usually located along consumers' daily routes, for example in shopping centres and at traffic junctions. It may take no more than 30 seconds to pick up a parcel from a terminal.

The automated parcel terminal is controlled by a centralised data system. Typically, an automated parcel terminal has approximately 50–100 parcel lockers, the size and number of which can be altered flexibly. The customer receives an electronic notification, for example an SMS, informing them that the parcel has arrived and can be picked up by logging into the automated parcel terminal with a chip card or a PIN code. The safety and usability of the terminal's interface corresponds to that of an automatic teller machine.